Mail Manager


Mail Manager allows you to manage mail services to and from your domain and websites. In addition to adding, deleting, and editing email accounts, you may:

  • track used and available quota for each mailbox.

  • view a summary of all mailboxes you host.

  • change the password for individual accounts.

  • set the mailbox allowance for individual accounts.

  • set up email forwarding and auto responders.

  • allow the use of Mail Manager with web-based email programs such as Web Mail.

To access the Mail Manager
Click the Mail Manager icon in the Control Panel.

Managing email addresses
To manage the functions of an email address other than the default:

  1. Click the address you wish to modify

  2. The page that displays states the type of account (POP or IMAP), and gives you several options for configuring the email address.

You may change the password for the email address, by clicking on change password for (the email address). This will open a page allowing you to change the password. Type in the new password, re-enter it, and click on Change. A confirmation page will display.

You may also delete an email address by clicking on delete (the email address). You will be asked to confirm whether you want to delete the address or not. Once you have clicked on Delete, you will receive a confirmation that the email address was deleted.

You may also forward emails to users in your domain automatically by typing their email addresses in the forward emails to box. It is also possible to forward emails to users outside your domain by placing their email address in the appropriate box.

You can set an Autoresponse for the address by selecting the check-box and placing the response in the text-box. This response will be sent out every time an email is received by the address you are modifying.

To manage the default email address
All mail not forwarded to a specific email account will be delivered to the default account. To manage this address, click on default.

This page will allow you to manage the following settings for your default email setting:

  • Bounce (reject) all emails not addressed to a specific address.

  • Forward default emails to other addresses to users both in and out of your domain.

  • Set up auto-responses for mail caught by the default.

To add a new address:

  1. Enter a username.

  2. Enter a password.

  3. Re-enter the password.

  4. Select an account type and assign a mailbox size. The size you choose will be the maximum amount of space this user's mailbox will be able to occupy on your domain.

  5. Click Add. Once the new mailbox is added, a confirmation page should display.

Mailing Lists
Once enabled, Mailing Lists are created and managed through Mail Manager.

Security Control
Two mail security options may be available in your Control Panel: Quaranteen and SpamVault. Quaranteen is an anti-virus program that scans each piece of email for viruses before passing the email onto your inbox. It can also be configured to block attachments with certain extensions. SpamVault is anti-spam programs designed to filter out spam before it reaches your inbox.

Both services must be installed through their own Control Panel icons. Quaranteen is managed from the Mail Manager, and SpamVault is managed from its Control Panel icon.

To enable Quaranteen:

  1. Click the Quaranteen icon in your Control Panel

  2. Click the Enable Quaranteen button.

Mailbox Quotas
All users can be assigned a mailbox quota when their mailboxes are created. You can view the individual quota usage and limits on in the left-hand panel of the Mail Manager homepage. In front of each user's name, there are three columns displayed: Mailbox Quota [MB], a progress bar, and Actual Mailbox [MB].

The first column shows the mailbox quota allocated to each user. The figures displayed also act as links to each user's Edit Account page. The second column displays a progress bar, which graphically represents the percentage of quota used. The third column shows the disk space actually used, in Megabytes (MB).

  • If the quota used is less than fifty percent, the progress bar will be green.

  • If the quota used is between fifty and seventy-five percent, the progress bar will be yellow.

  • If the quota used is greater than seventy-five percent, the progress bar will be red.

If quota is not set for a particular user then the Mailbox Quota column will display zero. No progress bar will displayed, and the third column will display the Actual used quota by the user. A quota of zero means that the upper limit for the user is the unused space on the domain.

The Default account will be displayed at the bottom of the email account list irrespective of the sorting order selected.

Total Quota Set
is the total space allowed for all mail boxes, shown in Megabytes (MBs). It is the cumulative value of Mailbox Quota for all the users.

Total Email Quota Used
is the total quota used for all users for whom quota has been set.